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Home > Order Process
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PURCHASING INFO
Methods of Payment
We are unable to accept checks, cash, or credit vouchers. We process credit cards on a secured server using the Yahoo! Shopping Cart or through a PayPal account.
MavoPavo accepts the following credit cards:
 
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.
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PLACING AN ORDER
Checkout
All the items that you have in your shopping bag appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping bag before clicking "Checkout." When you click "Submit Order" we verify your credit card. Your credit card will not be charged until your order is shipped. Your order will not be placed and your credit card will not be charged if you do not click "Order Now."
Canceling an Order
If you would like to cancel or change an order that you've just placed, please call 1-214-295-8330 or email orders@mavopavo.com before your order has shipped. We'll do everything we can to accommodate your request, however; if the item(s) have already shipped you can refuse the package (if shipped via UPS) or if USPS you must pay for postage to have the item sent back to MavoPavo. If the package has been opened you must email, returns@mavopavo.com, within 7 days after you received the item. Please read RETURNS, EXCHANGES AND REFUND INFO.
Out-of-Stock Products
MavoPavo, LLC will ship your product as it becomes available. Usually, products ship in 1-3 business days although items will not ship on Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. MavoPavo, LLC will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MavoPavo, LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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ORDER STATUS AND TRACKING
Checking Order Status
If you have placed an order with mavopavo.com, you can check the current status of your order by clicking on the order status link provided on your order confirmation email.
Tracking Packages
To help you track the status of your shipment, we will include a tracking number (United Parcel Service) or a delivery confirmation number (United States Postal Service) in the shipment notification email.
In the confirmation email, you can check the status of your delivery by clicking directly on the Tracking Number provided on the Shipment Summary tab next to Order Details.
If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please call us at 214-295-8330 any time or orders@mavopavo.com.
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TAX INFO
The actual taxes charged to your credit card will reflect the applicable state, and will be calculated when your order processed. Orders shipped to Texas will have all applicable local and state sales taxes added to your total order (8.25%).
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