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Home > Shipping & Returns
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SHIPPING INFO
We offer UPS Ground, 3 Day Select, 2nd Day Air, Next Business Day Air and USPS Priority Mail. MavoPavo ships Monday through Friday, excluding holidays. UPS Ground and Express delivers Monday through Friday. USPS delivers Monday through Saturday.
Order Turnaround Time - 1-3 Business Days
We want to ship your order as fast as is possible. Unless denoted otherwise, we typically ship your order on the next business day.
Next Day and 2nd Day shipping must be placed by 12:00 PM Central Standard Time to be shipped the same business day. If MavoPavo is out of stock of a particular item, we will hold your order open for at least ten business days while we wait for new stock to arrive and an email will be sent to you giving you the option to wait or exchange. If an order is still unable to ship after ten business days, our customer service will contact you with information regarding when you can expect your order. Please contact us if you experience any shipping delays or you do not receive tracking information promptly.
Keeping Track Of Your Order
Once your order has shipped, you will be emailed with a Tracking Number(UPS, www.ups.com) or Order Confirmation Number(USPS, www.usps.com). You can also contact orders@mavopavo.com for an update on your order status.
Specific Delivery Request
Ground residential delivery times can only be estimated, so if a specific delivery date is required, please select express shipping services.
Refusal of Delivery
If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by MavoPavo. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost and surcharges of shipping the package to you. This shipping and/or any shipping surcharges will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.
Incorrect Shipping Address Provided
Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost and/or any shipping surcharges.
As always, MavoPavo is here to make your shopping experience enjoyable and hassle-free. If you have any additional question, need further clarification or need special shipping arrangement, please email us at cs@mavopavo.com.
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RETURNS, EXCHANGES AND REFUND INFO
The returned product must be in new and unused condition to insure full credit. We cannot issue refunds for an item with any indications that it has been used. You must email, returns@mavopavo.com, within 7 days after you received the item and you will be given a Return Request#. You must send the item back within 3 days after you received the Return# for exchange only (refunds for damaged items only). Additionally, personalized items and personal care items such as undergarments cannot be returned. Return shipping costs are your responsibility unless the item is damaged or defective. If you have any questions about this policy, please feel free to contact us via e-mail at returns@mavopavo.com. Please allow us up to 10 days once we have received your return to process and issue your refund.
MavoPavo, LLC
2525 N Henderson Ave, 239
Dallas, TX 75206
Damaged and Defective Items
MavoPavo strives to ship your package in good condition. Unfortunately, packages may be damaged during the shipping process after leaving MavoPavo. If your order was shipped with UPS or Priority Mail and arrives at your door damaged, broken or defective, we will replace the item and ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage, and contact our customer service department within 7 business days of the delivery date to report the damage. Please be sure to have information such as item name, sku number, order number and date of purchase. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. This applies to canceling and returning a damaged item as well. Please contact our customer service department at cs@mavopavo.com.
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